1. Overview
This document provides troubleshooting procedures for the Cargo Monitoring System (CMSR). The identified issue involves the failure of the TLP-100D monitoring system software to execute properly.
2. Issue Description
2.1 Reported Symptoms
- TLP-100D execution failure after attempting to run it using Cregedit.
- Displayed error message:
- The issue persists even after applying standard troubleshooting steps.
3. Possible Causes and Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| TLP-100D fails to start | Missing Windows CE core program | Verify and install necessary dependencies (Windows CE runtime libraries). |
| Error Code: Line 361 - Missing Windows CE Dependencies | Registry settings altered improperly | Bypass Cregedit and attempt direct execution of TLP-100D. |
| Persistent errors after installation | Corrupt or incomplete software installation | Completely uninstall and reinstall TLP-100D. |
| Issue persists after all steps | Outdated program version or system compatibility issue | Submit the software to Hanla IMS for an update or replacement file. |
4. Step-by-Step Troubleshooting Guide
Step 1: Verify Software Installation
- Navigate to
Control Panel > Programs and Features. - Check if TLP-100D is installed.
- If it is installed, completely uninstall the software and restart the system.
Step 2: Reinstall the Software
- Obtain the latest TLP-100D installer from Hanla IMS support.
- Copy the installation files to the workstation.
- Run the installer as an administrator (
Right-click > Run as Administrator). - Follow the installation prompts and complete the setup.
Step 3: Check Windows CE Dependencies
- Open File Explorer and navigate to
C:\Windows\System32. - Verify whether the required Windows CE runtime libraries (DLL files) are present.
- If missing, download and install the Windows CE Runtime Environment from Microsoft.
Step 4: Run Without Cregedit
- Instead of modifying the registry, try running
TLP-100D.exedirectly from its installation folder. - If execution fails, check if administrator privileges are required.
Step 5: Request Program Update
- If the issue persists despite all troubleshooting steps, contact Hanla IMS support to request an updated or replacement version of the software.
- Provide the following details:
- Installed TLP-100D version
- Screenshots of the error message and log files
- System environment and operating system details
- Once the updated version is received from Hanla IMS, install it following Step 2.
5. Additional Notes
- Ensure all previous versions of TLP-100D are removed before reinstalling.
- Administrator access is required for installation and troubleshooting.
- If standard troubleshooting does not resolve the issue, contact Hanla IMS for a program update or replacement.
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